Support & Maintenance

3C Software is dedicated to providing the highest levels of service and support to our clients. From consulting to training, we have a comprehensive set of services that will ensure the success of our clients. Our team has the depth and experience in accounting, technology and manufacturing to respond to your unique needs and challenges implementing an enterprise-level costing solution.

3C Software Customer Support Portal

Phone Technical Support
Monday – Friday, 8:30AM – 5:30PM Eastern Time
US: 1-800-226-2036 (option 2)
Outside US and Canada: 1-770-956-7744 (option 2)

Email Technical Support

Software Maintenance Program

Our maintenance program provides clients ongoing assistance and up-to-date communications regarding ImpactECS software. Joining the program is optional, though highly recommended to remain on the forefront of cost management technology. With the annual subscription fee, members receive many benefits including:

  • Access to latest software releases for no additional fee
  • Technical support for all authorized ImpactECS users
  • Immediate responses to critical ImpactECS system issues
  • Priority responses to all non-critical ImpactECS system issues
  • Notification of corrections or changes to ImpactECS system
  • Discounts on Professional Services fees for consulting and training
  • Free upgrade software for new ImpactECS software releases
  • Not currently enrolled in the 3C Software Maintenance Program?

Contact us at 1-800-226-2036 (option 1) or email us at to learn more about our software maintenance program.


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