People no longer want to be told what happened the in the past and how; they want real-time information. Even the government is realizing the importance of data and analytics, and how these insights can help deliver the customer promise to their citizens by putting their needs at the core of their decisions. Real-time information and real-time analytics enrich both the government and its citizens with data, which leads to transparency from the perspective of citizens and converts into insights from the government’s point of view. Insights are not only necessary to deliver efficiencies to citizens. To achieve a fiscal balance and internal efficiencies, the governments’ interaction with its extended customer base of employees, suppliers, and partners also needs to be managed and resources optimized.