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Discovering Value in Your Supply Chain: Costs vs. Customers

Cost cutting initiatives are top of mind for any CFO, but when it comes to the supply chain, focusing on customer experience delivers bigger bottom-line results. Of course, it all depends on how you proceed. If, as your primary objective, you search for ways to spend as little as possible while satisfying your customer, it’s likely you’ll fail on both counts. On the other hand, if you devise a strategy to create win-win plans with your customer in mind and/or in conjunction with your customer you might just find opportunities for dramatic supply chain improvement and increased profits for each member of the supply chain.

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