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What Healthcare Providers Can Learn From Retailers

“Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. This isn’t just about building fancy new websites, but undertaking true care redesign: becoming adept at delivering high-quality, cost-effective virtual care through telehealth and digital tools. To this end, they will need to move from pilot programs to large-scale efforts routinely offered across the care spectrum.” Healthcare can learn a lot from how retailers are meet the needs of their customers.

Read More at The Harvard Business Review >