“The utilities industry touches every person, household, and business. It provides generation, transmission, distribution, and metering of all forms of energy and water, as well as waste disposal and recycling. It is considered the foundation for modern life.”
It is also considered by many as an industry at risk, as the way consumers perceive and consume resources is changing. It is also an industry that stands much to gain from current and emerging digital technologies. There are three macro forces shaping the industry today: decentralization, deregulation, and decarbonization. With these forces come challenges that utility providers are facing. The answers to these challenges can be found through the right application of digital technologies, a willingness to rethink business operations and revenue models, and the appropriate tools necessary to capture, analyze, and act on the massive amount of data that is available to utilities firms today.