Smart Automation: The Framework for Dynamic Digital Operations

The Hackett Group defines smart automation as “the optimization of structured work, knowledge work, and interaction work through the adoption of emerging robotic process automation (RPA), smart data capture, conversational interfaces, cognitive automation, and agile orchestration technologies.”

For finance, this means applying new technologies to improve effectiveness, efficiency, and user/customer experience, while providing operational insights. Because digital transformation and innovation are disrupting the way businesses operate and increasing competition, smart automation solutions are an important part of the finance function’s future.

Read More at The Digitalist by SAP >